Trusted by Hundreds of Innovative Businesses

  • Kawasaki Engines

  • 1-800-GOT-JUNK?

  • Harvard University

  • Prosci

  • Whirlpool

  • Northwestern University

  • CDK Global

  • Ann & Robert H. Lurie Children's Hospital of Chicago

  • Indiana University

  • Select Home Warranty

  • MD Anderson Cancer Center

  • Bullhorn

What We Do

What LaunchPad Lab does as a custom software development company

We are a custom software development company that helps mid-market and enterprise teams solve business problems with software and AI.

Since we started in Chicago in 2012, teams have come to us with a problem they can feel  holding back the business: support tickets piling up, new reps who take a year to ramp, or a spreadsheet that has quietly become a system of record. Our job as a digital product agency is to find where that cost sits and build the solution. That might be an AI agent, a web app, or a smaller workflow automation, like a data sync between two systems.

How We Work

Meet Nova, our AI-native software delivery model

The majority of software projects are billed by the hour, which means you carry the risk when the work runs long. Not when you work with us. We built Nova to deliver faster, without cutting corners on quality. This is how we do it:

  • AI generates the production code.

    It drafts features, tests, and fixes in a fraction of the time, so your roadmap moves faster.

  • Senior engineers shape, review, and ship it.

    Every line is reviewed, tested, and owned by a person before it reaches your users.

  • You pay for the outcomes, not hours.

    Spend is tied to shipped features and fixes, so your budget maps to results you can see.

All this means faster releases, costs you can plan around, and technology that fits how your business actually runs.

Discover our Nova delivery model
What We Build

What technologies do we build that fit your business?

Every build starts with where your business needs to be in six months. Then we work backward to the software that gets you there.

  • AI agents and agentic AI

    AI agents can take on work your team does by hand today, from customer support to back-office tasks. They work inside the systems you already use, and your team stays in control of the decisions that need a person.

    Explore AI agent development
  • Custom web applications

    Portals, internal tools and customer platforms for the workflows that have outgrown spreadsheets and off-the-shelf SaaS. Each one connects to the systems your team switches between today.

    Explore web application development
  • Mobile Applications

    Whether it’s an app your customers open every day or one your team relies on, it has to work wherever they are. We build native and cross-platform apps connected to your backend data, so your customers and team are always working from the same information.

    Explore mobile app development
  • AI software development

    Some work eats up your most skilled people’s hours: reading documents, checking data, drafting the same reports. Custom software with AI built into the core workflow drafts that work, so your team reviews it instead of doing it by hand.

    Explore AI software development
  • Generative AI development

    Your company’s knowledge is spread across documents, past projects, and people’s heads. Generative AI tools put it to work, answering questions and drafting content from it, with guardrails your compliance team approves.

    Explore generative AI development

Not sure where AI fits in your business yet?

That’s what our AI consulting is for. Leadership wants an AI plan, and you want one that holds up against your own data. We map where AI will pay off, and where it won’t, before you commit the budget to a full build.

Explore AI consulting
What sets us apart

Why teams choose LaunchPad Lab as their software development agency

The difference is in who does the work and how you pay for it.

  • Senior engineers

    The people scoping your product have shipped software like it before, so estimates hold up.

  • Strategy and design built in

    We design for the people who’ll use it, so the software gets adopted, not just launched.

  • Direct access

    You talk to the designers and engineers doing the work, with no account layer in between.

  • Costs you can plan around

    No surprise invoices. We price the work up front and keep you posted against it.

Where we specialize

Industries we build custom software for

Our deepest experience is in industries where software has to pass a compliance review and still be easy to use.

  • Financial services

    Your members and investors get portals they can use on their own, and your back office gets loan origination and custodian data systems that agree with each other.

    Explore financial services software
  • Healthcare

    We build HIPAA-compliant patient portals and clinical workflow tools connected to your EHR, so staff doesn’t retype what’s already on file.

    Explore healthcare software
  • Legal

    Case management, document automation, and eDiscovery tools, with privilege and access rules built in from the first sprint.

    Explore legal software
  • Education

    Learning, admissions, and test-prep platforms that scale smoothly to support user spikes when every student logs in at once.

    Explore education software
  • Professional services

    Your clients book, track, and review work through their own portal, while AI takes document and data work off your consultants’ desks.

    Explore professional services software
By the Numbers

A digital product agency with numbers to show

  • 14+

    Years in Business

    We've got experience and cross-industry expertise to solve the toughest challenges.

  • 760+

    Projects

    Most of our clients partner with us to work on multiple projects together.

  • 250+

    Clients

    We maintain long-term partnerships with our clients, where 90% work with us for longer than one year.

A clear path to build

How engagements start: the Blueprint Workshop

It's a fixed-scope first step. You go from a vague "we should build something" to a plan you can take to leadership.

  • 1. Understand the business

    You bring the people who own the problem and the people who live with it, and we interview them on-site. Hearing both sides shows us how the business really runs. You leave with the real cost of the problem written down and a clear idea of what the solution needs to do.

  • 2. Scope the solution

    We map the workflow, test the riskiest assumptions, and decide what the first release must do. The build doesn’t start until that first release is agreed.

  • 3. Align on path forward

    In 3 to 6 weeks, you get a prioritized roadmap, a scope for the first release, and a delivery estimate. Since the big decisions are already made, we can start building as soon as you approve the plan.

Explore the Blueprint Workshop
Awards

Recognized for excellence

FAQS

Questions we get asked

Reach Out

Ready to build your competitive advantage?

Whether you're filling gaps in your current stack or creating something entirely new, we're here to help. Let's talk about what custom technology can do for your business.