Agentforce Implementation and Consulting Services
LaunchPad Lab is a Salesforce partner that plans, builds and launches Agentforce agents for mid-market teams. We pick the use case with the clearest ROI, connect the agent to your Salesforce data and the systems around it, and get it into production with our 6-week Quickstart.
What Is Agentforce?
Agentforce is Salesforce’s platform for building AI agents that work inside your CRM. An agent reads a customer’s request, works out which of its approved topics applies, and takes action, such as checking an order, updating a case or creating a quote. It uses your Salesforce data and the permissions you set. When a request falls outside what it’s allowed to do, it hands the conversation to a person.
A traditional chatbot follows a fixed script. An Agentforce agent reasons about the request and chooses from the actions you’ve given it. That flexibility is what makes agents useful, and it’s why the setup matters so much. For a deeper look at the platform, read What Is Agentforce?
Driving ROI with Agentforce
LaunchPad Lab’s AI Automation toolkit equips you with the framework for building the business case for AI agents and Agentforce, delivering immediate impact and long-term value. You’ll identify opportunities to streamline operations, reduce costs, and drive revenue while building a strong business case for AI investment. With clear steps and actionable outcomes, this toolkit helps you get results fast—enabling scalable growth, consistent processes, and measurable ROI.
Why Companies Bring In an Agentforce Partner
Turning Agentforce on takes minutes. Getting an agent your customers trust and your team can maintain takes product, data and Salesforce experience working together. That's the work we do.
Choosing the use case with the clearest ROI
We start with the work that costs you the most: high-volume, repeatable requests with a clear right answer. We size the volume, model the savings and pick a first agent you can measure. You get a business case before you commit to a build.
Designing topics, actions and guardrails
Topics define what an agent handles. Actions define what it can do. Instructions define how it behaves. We write and test all three, decide when the agent should hand off to a person, and make sure it can only reach the records it should.
Connecting agents to data outside Salesforce
The answers customers want often live partly outside your CRM, in an ERP, an order system or a product database. We connect those systems through APIs and services on Heroku, so your agent answers with real data instead of guessing.
Testing, monitoring and trust
We test agents against real conversation transcripts before launch, review responses with your team and track accuracy after go-live. Agentforce runs on Salesforce’s Einstein Trust Layer, which masks sensitive data and keeps model providers from retaining it.
The Agentforce Quickstart: Live in 6 Weeks
Start small, prove the value, then scale. The Quickstart gets a customer-facing Agentforce agent into production in six weeks and gives you a clear roadmap for what comes next.
| What’s included | What it covers |
|---|---|
| Setup and configuration | Implement and configure your agents in Agentforce. |
| 10 service topics | Identify the topics your customers ask about most and prioritize them for launch. |
| 30 actions | Build the actions your agent can take, such as “Get order delivery status” or “Create quote.” |
| 5 customer service journeys | Map and build complete conversations from first question to resolution. |
| Knowledge base setup | Load your knowledge articles so the agent answers consistently and in context. |
| Testing and launch | A full round of user acceptance testing with your team. |
| Training and go-live support | Training materials, a dedicated Q&A session and support during launch. |
| 30-day warranty | For 30 days after launch, we’re on call to fix defects and tune performance. |
At the end of six weeks you’ll have an agent handling real customer workflows, a measured view of its ROI, and a roadmap for rolling Agentforce out further.
Agentforce Agents We Build
Service agents
Answer order, account and case questions around the clock. Resolve routine requests on the spot and pass everything else to your team with the full conversation attached.
Sales agents
Qualify inbound leads, answer product questions, book meetings and keep your CRM up to date. Read more in Agentforce for Sales.
Self-service agents in Experience Cloud
Put an agent inside your customer or partner portal so people get answers where they already log in. Learn about our Experience Cloud development.
Custom actions beyond Salesforce
When an agent needs to do something Salesforce can’t do on its own, we build custom actions in Flow, Apex or an external service. That lets your agent check inventory, pull billing history or kick off a workflow in another system.
What Clients Experience with Agentforce
Faster answers for customers
Routine questions get resolved in seconds, at any hour, without waiting in a queue.
Lower cost per resolution
Agents take the repetitive volume, so your team’s time goes to the cases that need judgment.
A team focused on complex work
When agents hand off, the full context comes with them, so people pick up where the agent left off.
A roadmap you can fund
You finish with real usage data and ROI numbers, which makes the next investment an easy decision.
When LaunchPad Lab Recommends Agentforce
We build both, so we’ll recommend whichever fits. Here’s how they compare.
| Agentforce | Custom AI agent | |
|---|---|---|
| Where your data lives | Mostly in Salesforce | Across many systems, or outside Salesforce |
| Time to launch | Fast. A first agent in about six weeks | Longer, depending on scope |
| Flexibility | Works within Salesforce’s agent framework | Full control over models, interface and workflow |
| Cost model | Salesforce licensing plus implementation | Build cost plus model usage |
| Best for | Service and sales teams that run on Salesforce | Products where the agent is part of what you sell |
Want to explore the custom route? See our AI agent development services.
When LaunchPad Lab Recommends Agentforce
Agentforce is a strong fit when:
- Your service or sales teams already work in Salesforce.
- You handle a high volume of repeatable requests with clear answers.
- Your knowledge articles and customer data are in reasonable shape, or you’re ready to clean them up.
- You want a measurable win within a quarter.
It’s not the right first step when most of your customer data lives outside Salesforce, when the underlying process is broken and needs fixing first, or when you need full control over the model and interface. In those cases we’ll tell you, and point you to the better option.
Frequently Asked Questions
What does an Agentforce implementation partner do?
A partner turns an Agentforce license into an agent that works. That means choosing the use case, designing topics, actions and guardrails, connecting the agent to your data, testing it against real conversations, and training your team. LaunchPad Lab also builds the custom actions and integrations an agent needs to reach data outside Salesforce.
How much does Agentforce implementation cost?
There are two parts: Salesforce’s Agentforce licensing, which Salesforce prices, and the implementation work. Our Quickstart has a fixed scope, so you know the implementation cost up front. We also estimate your expected agent usage so you can see the total cost before you commit.
How do you keep Agentforce agents accurate and safe?
We give each agent narrow topics, clear instructions and only the permissions it needs. We test it against real transcripts before launch, define when it must hand off to a person, and monitor its responses after go-live. Salesforce’s Einstein Trust Layer adds data masking and keeps model providers from retaining your data.
What's included in the Agentforce Quickstart?
The 6-week Quickstart includes agent setup, 10 service topics, 30 actions, five customer service journeys, knowledge base setup, user acceptance testing, team training and go-live support. It also includes a 30-day warranty, during which we fix defects and tune performance after launch.
How long does an Agentforce implementation take?
A focused first agent takes about six weeks with our Quickstart, including testing, training and go-live support. Broader rollouts with several agents, custom integrations or Experience Cloud work usually take a few months, delivered in phases so you see value early.
Can Agentforce connect to systems outside Salesforce?
Yes. Agents can call custom actions that reach other systems through APIs, MuleSoft or services hosted on Heroku. We build those connections so your agent can check inventory, order status or billing data that doesn’t live in your CRM, and answer with real information.
What's the difference between Agentforce and a custom AI agent?
Agentforce is the fastest path when your work runs on Salesforce. You get a first agent in about six weeks inside Salesforce’s framework. A custom agent takes longer but gives you full control over the model, interface and workflow, which suits products and data that live outside Salesforce.
Ready to Launch Your First Agent?
Book a 30-minute readiness call. We'll review your use cases, tell you whether Agentforce is the right fit, and show you what a 6-week Quickstart would deliver for your team.