Agentforce World Tour NYC: Salesforce, AI, & What’s Next

AI Is Here. Get Ready.

At Agentforce World Tour NYC 2025, the energy was palpable. The unmistakable theme this year: AI isn’t just coming—it’s here.

It was clear that AI is, if not already, at the forefront of how businesses need to operate. From Agentforce-powered automation to fully integrated data ecosystems, Salesforce is rewriting what’s possible across the enterprise. This year’s event was buzzing with insights on Agentforce, data unification, and how enterprise leaders are moving from ideation to action with intelligent automation.

Having attended and spent time in sessions, hands-on demos, and plenty of side conversations with technologists, admins, and leaders who are already pushing their orgs forward, I captured what stood out to me—and what your team should be thinking about next.

And, for those of you podcast fans, I sat down with Stefanie Kulberg, the VP of Marketing, to talk about key insights and takeaways. You can listen to our discussion.

Top Takeaways: AI Maturity, Data Cloud, and Blurred Department Lines

Across sessions and side conversations, several themes rose to the top. These aren’t just emerging trends—they’re signals of a fundamental shift in how organizations are leveraging Salesforce and AI to accelerate transformation. We’re living in the future. What sounded like science fiction five years ago—automated agents, natural language interactions, predictive insights—is operational reality today.

Three themes emerged:

1. Agentforce isn’t a feature.

It’s the new platform. Agentforce was everywhere. Having a digital workforce now feels less like a tool and more like the new operating system for modern business. It’s not just a layer inside Salesforce—it’s the new OS for how organizations run. Think less about modules and more about orchestration. AI is the engine pulling everything together, and it’s no longer on the sidelines.

2. Data is unified and ready.

With tools like Data Cloud, the promise of a single source of truth is no longer aspirational. You can finally connect the dots across your ecosystem in real-time, with clean data at your fingertips. What used to take integrations and workarounds is now native, fast, and ready for action. Organizations now have actionable, real-time access across all functions: sales, service, marketing, and ops.

3. AI is blurring the lines between departments.

Where once each function had its own siloed swim lane, AI is enabling strategic, cross-functional decisions at lightning speed. Sales, marketing, service—AI is breaking down the walls between them. Smart automation is enabling teams to move faster together, not in isolation. Roles are shifting, and departments are leveling up.

4 Actions to Take: Start Small, Think Big, Move Fast

Big ideas are exciting. But what makes Agentforce World Tour NYC 2025 so valuable is how it translates vision into action. Here’s where to focus first if you want to make real progress in the next 90 days.

1. Centralize Your Data

You can’t move fast if your data lives in silos. Create a single source of truth.

• Start by ensuring each core function has a unified view of the data it needs.
• Use tools like Data Cloud to connect and enrich your systems, fast.

2. Automate Low-Value Work

Stop wasting time on work, AI can do better. Free your teams up for more strategic impact.

• Use AI to handle repetitive, low-impact tasks like data entry and mining.
• Reassign your team to higher-value strategic work. AI isn’t here to replace—it’s here to elevate.

3. Develop an AI Strategy Now

If you don’t have one, you’re behind. This should be on your leadership agenda—formally. It’s about transforming business models.

• Define what AI means to your business and where you’ll apply it.
• Make AI a topic at every leadership offsite. Socialize it. Test it. Scale it.

4. Experiment Externally

Most orgs are still using AI internally. But real innovation happens when you apply it externally, especially in how you engage your customers.

• Give your AI a voice, a tone, and a brand role to connect with customers and represent your organization.
• Make it feel like an extension of your team with a defined role that reflects your values—especially in client-facing experiences.

The SaaS + AI Advantage: Building for Speed, Scale, and Differentiation

Staying competitive means going beyond off-the-shelf tools. It means building digital experiences that are tailored, intelligent, and fast to market. That’s where SaaS, custom application development, and AI converge—and where platforms like Salesforce and Heroku shine.

Salesforce provides the foundation. It’s the gold standard CRM and operational core for many organizations, offering a unified platform for sales, service, marketing, and data intelligence. With Data Cloud, businesses can centralize customer insights. With Agentforce, they can operationalize AI across departments.

Heroku brings the flexibility to build. As a Salesforce-backed platform-as-a-service, Heroku makes it possible to rapidly launch and scale powerful, custom applications. Whether it’s external-facing portals, internal tools, or AI-driven workflows, Heroku removes the infrastructure burden so teams can focus on innovation—not operations.

AI ties it all together. By integrating AI directly into your SaaS stack and custom apps, you move from data collection to intelligent automation. You shift from static systems to adaptive digital experiences that anticipate user needs and drive business results.

Build Smarter. Move Faster. Stand Out.

It’s not enough to talk about innovation—you have to architect it. Salesforce gives you a powerful base, but the real advantage comes when you expand that foundation with custom builds, intelligent automation, and a relentless focus on user experience.

At LaunchPad Lab, this is what we do. We help companies design and deliver high-impact applications that don’t just solve problems—they create competitive advantage. Salesforce gives you the platform. Heroku gives you the flexibility to build what your users actually need. And AI ties it all together so you’re not just reacting—you’re predicting, personalizing, and accelerating.

If your digital experience isn’t uniquely yours, or your AI strategy is still a bullet point on a slide deck, now’s the time to act. Connect with our team.