By: The LaunchPad Lab Team / June 28, 2016
Have you ever walked into a bar with some friends, and it’s completely empty? The kind of empty that feels awkward. It feels uncomfortable. You and your friends look at each other and chuckle as if to say, “Welp, we certainly aren’t staying here long.” Maybe you look around or even have one quick drink. But ultimately you leave, and you leave fast. And you probably won’t go back.
This ‘empty room’ problem is the exact issue marketplace startups MUST avoid in their first user experience (FUX). If they don’t figure that out, maybe they will collect email addresses and maybe they will get signups. But churn will be high. And the experience will be sour for those first users. It is hard to succeed in that kind of environment.
But this problem can be managed with thoughtful product decisions. Patience. And a few strategic moves. Here are some ideas on how to navigate the long journey towards growing a marketplace business.
The road to building a marketplace business can be a long one. But it can be extremely rewarding. It truly requires creative product vision, and precise execution. It involves understanding two customers and delivering multiple forms of value. It is a true test, and hopefully you find some of these tips helpful in passing that test.
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