Lean on our team, operating as an extension of yours, to provide ongoing development support and keep your software running at its best.
Tech left alone can quickly build up debt and cause issues. But with a team on the ready, you’ll be set up for success. Our managed IT support services are designed for growing teams and evolving products. With LaunchPad Lab as your long-term partner, you get the technical expertise and strategic insight to keep your software continuously improving over time.
Get responsive help from a team that already understands your architecture, reducing friction and speeding up issue resolution.
Ensure your platform stays online and optimized with expert-managed infrastructure and scalable cloud support.
Stay protected with timely patches, vulnerability monitoring, and best practices built into every release cycle.
Track and optimize system performance in real time, addressing bottlenecks before they impact users.
Stay current with framework and dependency updates to maintain compatibility, security, and performance.
Detect and resolve errors quickly with continuous monitoring and alerting, keeping downtime and disruption to a minimum.
Quickly address reported bugs and edge cases with dedicated resources to triage and resolve issues as they arise.
Resolve issues fast with responsive IT support and a team that already knows your digital product inside and out.
Without proactive updates and continuous care, platforms become unstable, outdated, or even unusable. Technical debt piles up. Security gaps widen. And users notice. Left unaddressed, these risks snowball into higher costs, lost revenue, and frustrated customers. Managed IT support services give you the structure, expertise, and flexibility to stay ahead of problems, not react to them.
Custom software is treated as set-it-and-forget-it. We believe that a proactive maintenance plan is the best way to ensure software remains high-quality. Managed services with LaunchPad Lab aren’t just support tickets and bug fixes. We embed with your team to understand your roadmap, identify new opportunities, and continuously ship improvements that matter. It’s like having a product team on demand, without the overhead.
From monthly retainers to fractional product teams, we tailor support to match your budget, bandwidth, and priorities.
Continuously roll out new features, enhancements, and integrations with a dedicated product team aligned to your roadmap.
Get access to technical leadership, architecture planning, and digital product consulting to align every decision with your goals.
Get in touch with one of our experts today!
A complete suite of support, including bug fixes, performance monitoring, hosting, security updates, version control, strategic advisory, and continuous development to evolve your product post-launch.
Pricing is flexible and based on the level of support and team involvement you need, from monthly retainers to fractional product teams. We tailor plans to match your goals and budget.
Yes. We often onboard products built elsewhere and quickly get up to speed to provide seamless support, enhancements, and maintenance.
Issues are categorized by severity and business impact. Critical bugs or outages are escalated immediately, while non-urgent requests are addressed according to your support agreement.
Absolutely. Our engagement models are designed to flex with your roadmap, usage patterns, and budget cycles.
We handle everything from bug fixes and performance issues to new feature rollouts, compliance updates, infrastructure changes, and end-user support.
Yes. You’ll work with a consistent team that knows your product inside and out, ensuring context, continuity, and quality support.
Yes. Our team collaborates with stakeholders to define and evolve your roadmap, aligning features and improvements with your business goals.
We have monitoring and alerting systems in place to detect and resolve critical issues quickly, minimizing downtime and user disruption.
We offer regular check-ins, typically biweekly or monthly, and provide detailed reporting based on your preferences and the level of support.