AI Business Strategy: Key Insights from TDX 2025

The Business Impact of AI: TDX 2025

After an exciting few days at Salesforce’s TrailblazerDX (TDX) 2025 in San Francisco, one thing is crystal clear: AI isn’t just another tech trend—it’s fundamentally reshaping how businesses operate and driving the need for a comprehensive AI business strategy.

From the rise of Salesforce Agentforce implementation to new AI-driven efficiencies, the conference focused on how companies can unlock real business value with AI. But the key takeaway? It’s not just about the technology itself—it’s about how businesses adopt it strategically to drive impact.

Below are key insights for how companies can leverage AI strategically to make a meaningful impact.

Scott Weisman (Partner & CTO) and Scott Brittain (VP of Client Growth) presenting a talk at TDX 2025

Three Strategic AI Business Insights from TDX 2025

Here are three big ideas from TDX 2025 that will shape the future of work and should inform your AI business strategy:

1. Agentforce Is Transforming AI Workforce Planning

Salesforce Agentforce is redefining workflows, automating routine processes, and making AI a core part of the workforce. But with this shift comes a big question: How should businesses rethink hiring?

Instead of replacing jobs, AI is changing job roles. Businesses now need AI-fluent employees to manage, train, and optimize AI-driven workflows. The best teams won’t just be human or AI—they’ll be a blend of both.

Companies that adapt their AI workforce planning strategy now, will be ahead of the curve when AI-driven operations become the norm.

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2. Successful AI Business Strategy Requires a ‘Crawl, Walk, Run’ Approach

TDX emphasized a phased AI adoption approach to implementation. Instead of diving in headfirst, the most successful companies take a “Crawl, Walk, Run” strategy:

• Crawl – Start small with AI-driven automation in one department.
• Walk – Expand AI use across teams, integrating it into workflows.
• Run – Scale AI company-wide for maximum efficiency and ROI.

For example, businesses using AI for customer support are seeing major cost savings—reducing response times by over 50% while increasing customer satisfaction. This phased approach to AI adoption ensures sustainable transformation and measurable business impact.

The key is starting now—but with a clear roadmap.

Need a roadmap?

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3. A Robust AI Data Strategy Is Essential for Business Success

One of the biggest insights from TDX 2025? Your AI is only as powerful as the data it learns from.

Many companies struggle to unlock AI’s full potential because their data is scattered across systems. AI thrives on structured, high-quality business data—which means developing an AI data strategy is just as important as your overall AI business strategy.

Salesforce’s Data Cloud is one way businesses are centralizing their data to power AI-driven decision-making. Companies that invest in data-first AI strategies now will be the ones leading their industries in the next few years.

Not sure where to start?

Our AI Agent Framework helps build the business case for investment.

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The Future of AI Business Strategy Is Now. Are You Ready?

TDX 2025 made one thing clear: AI is already transforming the way businesses operate. The companies that implement a thoughtful AI business strategy now—balancing innovation with practical implementation—will be the ones that thrive in the AI-powered economy.

At LaunchPad Lab, we help businesses cut through the noise and build AI strategies that drive real business results. Our team of experts is here to help accelerate your business strategy. Contact us today to get started with your AI transformation.