1. Increase Client Satisfaction
Clients’ expectations are changing fast. 20 years ago, clients would simply pick up the phone to talk to your firm. Now, 67% would rather self-service than talk to a representative from your company.
With a client-facing portal, companies can meet clients where they’re at — online. This improves customer satisfaction and helps keep clients loyal.
2. Drive Operational Scalability
Client-facing portals can increase efficiency and allow a firm to service more clients per unit of expense.
Consider, for example, Apex Leaders, a private equity services firm that connects their clients to experts in a particular field or industry. Apex Leaders was able to reduce the operational time needed to service clients by building a client-facing portal. This allows Apex Leaders to grow the number of clients and projects they can service without the usual corresponding increase in staff.
3. Differentiate Your Firm
Building a portal for your clients can help differentiate your brand from competitors. Clients want to know that your firm is working hard to improve the client experience. Releasing a cutting-edge portal will validate to your clients that you are still the leader in your industry and one that is here to stay in this digital era.
Interested in Learning More?
- Watch Apex Leaders’ Vice President Patrick West talk about building a client-facing portal and how it has impacted their firm.
- Schedule a Free Consultation to learn more about how LaunchPad Lab can build your portal.
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